Personal Access doors Personal Access doors

FAQs

OUR MOST ASKED QUESTIONS

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Door types

Can you supply doors for my shed and garage business?

Yes, our Sentry range of shed and garage personal access doors is well known in the industry for its quality and durability. We already supply doors for a huge number of shed and garage manufacturers and resellers, and we’d be happy to add your business to the list.

Can you supply industrial doors for my business?

Absolutely - our range of industrial steel security doors are respected by the industry for their durability and quality. We supply doors to many businesses and are ready to add your business to our customer list.

What if my door is not a standard size?

Not a problem - we can customise a large amount of the doors in our range to suit whatever shed or garage size you require.

Do you have doors for different wall types and thicknesses?

Yes, we can cover steel framework and pre-cast panel in multiple thicknesses depending on your requirements.

Can you manufacture a personal access door for my specific requirements?

Yes, our team can design and manufacture a range of personal access door solutions to suit the custom requirements of your business. Learn more about our custom door manufacturing service.

Can you supply wind rated doors and cyclone rated doors for my business?

Absolutely - we supply wind rated doors to all industries, businesses and individuals. Our wind and cyclone rated doors are manufactured to meet and exceed the wind pressure standards defined in AS/NZ 1170.2.2011 and AS 4055-2012.

For cyclone rated personal access doors, we strongly recommend the SENTRY 381.47.

What are the AS/NZS 4505-2012 standards?

This standard specifies requirements for the design, construction and installation of garage doors and other large access doors in external walls of buildings.

Are all your doors certified wind rated?

While not all of our products are currently wind rated, we’re continuing to add new products to our already comprehensive range.

Can you help me choose the right cyclone rated or wind rated door?

We can definitely help select the best door for you based on your requirements. We recommend that you speak with your local council first about terrain category, topography and shielding classifications; this will determine the appropriate factors to suit the structure location and subsequent wind rating classification.

How do I know my custom door will be right for my project?

To ensure that your bespoke door meets your exact specifications, discuss your project with our friendly team today. Our quality control team will guarantee that the final product is precisely as discussed.

Hardware

Are your doors hardware fitted?

No, not at the moment. The doors are prepped for hardware and supplied individually.

Do your doors come with viewing panels?

Doors don’t come with viewing panels but we can add them as a custom feature if requested.

Do you have a solution for dust proofing your doors?

We sure do - we can offer perimeter and bottom door seals, or fit for purchase rebated edge doors that help keep dust at bay.

Delivery & handling

What delivery types do you offer?

We offer four different delivery types:

  • Delivery to consolidation centres (for shed kits)
  • Delivery to store
  • Delivery to business address
  • Delivery to site (e.g. manufacturing or building site) - to ensure you have the appropriate resources available for a site delivery, we’ll send you a form to fill out prior to delivery so we can minimise the chance of damage and ensure a smooth and safe delivery

How does delivery work?

With our delivery partner network and major carrier, Toll, we can deliver to store, site or consolidation centres nationally. Customers are also welcome to make their own arrangements and pick up orders directly from either our Tullamarine or Swan Hill facility.

How long will it take to get my new personal access doors for my shed?

One of the things that sets us apart is our ability to control our operational environment and lead times so you can enjoy a hassle-free delivery.

Once you place an order, you’ll receive an order notification which will include lead time and despatch date. We can also access real-time data from Toll which enables us to provide you with live updates once the order is out for delivery.

A general guide would be 10-20 business days once the order is confirmed.

What are the handling guidelines for consolidated deliveries?

Before unloading, we recommend checking the delivery to make sure all is in order. If the product is obviously damaged, reject the delivery and take clear photos of the damage, including the consignment note number, and call 1800 948 101 or email orders@larnecdoors.com.au as soon as possible (ideally within 24 hours)  for prompt and corrective action. Once confirmed in good order and condition, it is best to install doors as soon as possible to minimise the risk of accidental damage.

For any deliveries where damage is suspected but not obvious, sign the POD as damaged STC (subject to check) before proceeding with inspection of the goods. Any orders in which Larnec can provide a clean carrier POD without a damaged STC notation, Larnec reserves the right to reject any damage claim made.

How will my consolidated delivery be packaged?

For single pallets carrying multi doors, you’ll see several purchase orders and documents packaged over one or several bulk pallets to help you locate your goods on receipt. You can easily identify these consolidated deliveries by the black shrink wrap packaging around the full pallet.

Shipping labels are affixed to the outside of the door for transit and show important details, such as consignment note number, delivery address, sender, description, weight, special instructions and number of pallets consigned. It’s critical to record the consignment note number from this label in the instance of any damage in transit to ensure timely processing of any claim applications.

A summary despatch note will be attached in a clear plastic envelope to the outside of each pallet, containing details of the order, such as account number, consignment note number, ship to address, individual sales order and customer purchase order numbers and product codes and descriptions. Each pallet will have its own summary despatch note detailing the contents packed in that pallet and is your source of truth for what is contained within. This should be used to confirm receipt of the products.

How will my single delivery be packaged?

For single pallets per door, there will be one purchase order per pallet for easy storage and onforwarding. The pallet will overhang the door to protect it from getting damaged while in transit.

For single doors and cartons, there will generally be one purchase order per pallet with additional hardware supplied. To avoid splitting deliveries, cartons are strapped to the top of the pallet.

Single pallets that combine multiple doors of varying sizes can contain single or multiple purchase orders per pallet. The pallet is configured to the largest size door with overhang to protect the product from damage in transit.

Non-consolidated deliveries can contain single or multiple purchase orders for multiple doors of the same size on single pallets.

Multi pallets will have multiple purchase orders and one pallet per door delivered to one delivery point. The product on individual pallets is generally for different receivers or job builds, packaged on their own pallet for easy onforwarding.

Single crates holding a double door or a combination of a single and double door are fully crated for added protection in transit. These are generally used for custom sizes or door designs. 

Product labels are affixed to the outside of the door packaging for fast identification of the internal product. These labels will show important details, such as buyer, job number, client, delivery point, total number of doors (i.e. 3), door number, i.e. 1 (of 3) and door type – product, size, colour and hardware. 

Shipping labels are located on the outside of the door and show important details, such as consignment note number, delivery address and sender. It’s important to record the consignment note number from this label in case of any in-transit damage to ensure timely processing of any claims.

An individual despatch note will be attached in a clear plastic envelope to the side of one door for each purchase order, containing details of the order such as account number, customer order number, ship to address, internal order number and product codes and descriptions.

How do I check my product for damage?

There is an easy 5-step process you can follow to check for damages:

  1. Check for external corner damage on all four corners
  2. Check for external face damage, such as damage from other freight being loaded on top of the door
  3. Cut the straps, turn the box over and check for external bottom damage, such as fork tine damage
  4. Open the packaging and check the product for damage, paying particular attention to the corners and surfaces
  5. Lift to check the internal condition of the door

I don’t want to install my door straight away - can I put it in storage?

While our doors are designed and manufactured to withstand the harsh Australian weather conditions, our packaging is simply intended to protect your goods in transit. If you intend to store the goods for any period prior to installation, we highly recommended using a secure and undercover facility.

Can you supply your doors to Western Australia?

Yes, we supply doors nationally all over Australia. 

Installation & maintenance

Do you offer door installation at my shed or garage?

Unfortunately not as we are a supply-only business. We recommend contacting a qualified tradesperson who can install your new personal access door for you.

How often should I clean my doors and hardware?

To get the most out of your investment, cleaning should occur:

  • Every six months in rural or normal urban environments
  • Every three months in areas of high pollution, such as industrial areas or coastal environments
  • Monthly in particularly hazardous locations, such as beachfronts, severe marine environments or areas of high industrial pollution

What should I use to keep my doors and hardware clean?

Carry out cleaning in shade and during cooler temperatures using a soft cloth and gentle wiping only. Do not use harsh solvents, abrasive cleaners (turps, petrol, kerosene, paint thinners) or scourers on any products.

What’s the best way to clean products with COLORBOND® steel, ZINCALUME® steel or powder coated finishes?

Areas not regularly washed by rainwater should be hosed down, and in cases where this does not remove all dirt which may have adhered to the surface of the paint, the following procedure should be carried out:

  • Gently wash the surface with a mild solution of pure soap or mild non-abrasive kitchen detergent in warm water with a sponge, soft cloth,or soft bristle nylon brush
  • Thoroughly rinse with clean water immediately after cleaning to remove traces of detergent and dry with a clean, soft cloth

How can I keep my locks clean?

Under standard operating conditions, maintenance and cleaning of cylinder mechanisms should be carried out in accordance with the regular maintenance schedule referred to above or when there are signs of roughness when inserting or retracting the key.

  • Remove any dirt, grime and salt deposits on and around the end of the cylinder barrel and apply a small amount of powdered graphite to the key blade
  • Insert and remove the key into the lock barrel 3-4 times or until the action of the motion feels smoother
  • Clean the appropriate key and test the mechanism

We recommend that your locks only be serviced by a qualified locksmith.

What's the best way to clean and maintain hinges?

Visible surfaces of hinges should be wiped down with warm soapy water on a soft rag and then rinsed off with clean water and dry with a soft, clean cloth. Inspect the hinges annually to check for any loose fasteners and tighten or replace as necessary.

What's the best way to keep frames clean?

In addition to the regular maintenance schedule recommended above, be sure to regularly check the sill and rebates of your frames to keep all stones and any loose objects free from obstructing the underneath of the door, whether in opening or closing of the door, to prevent scratching and wear and tear.

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